Click the device icon and navigate to General (in Finder) or Settings > Summary (in iTunes), then click "Check for Update." If an update is available, click "Download and "Update." to install firmware update on your iPod Touch. Open iTunes or Finder (macOS 10.15 or later) and connect your iPod to your computer, wait for it to appear in the window. If your iPod Touch is still frozen on lock screen and won't let you unlock, you may want to update the software on the device via a wired connection with your computer. Then you can try to unlock the Home screen to see if everything goes well now. Next, press the Home button or Power button to check your iPod Touch's battery status. Make sure that it is charged for at least 30 minutes. It's possible that your iPod touch has a frozen screen because of running out of battery power, in which case you'll need to connect your device to a wall outlet using the included Lightning to USB Cable and USB power adapter or plug into a computer. Press and hold the Power button and the Home button (Volume Down button for 7th generation) at the same time for about 10 seconds until you see the Apple logo appear. Force restart the deviceįorce restarting the iPod Touch makes no guarantees to fix your frozen problem, but it is always worth a try. What to do if your iPod touch keeps freezing up after restart? You will want to have a force restart of the device. Then press and hold the Power button again until you see the Apple logo. Swipe the slider and wait a few moments for the device to turn off. Press and hold the Power button for a few seconds until the power off slider appears. The most basic troubleshooting option to try first is check to see if you can restart your frozen iPod touch. If all attempts fail, you most likely have a hardware issue that is needed to be serviced at local Apple Store. This topic will give a brief overview of five common troubleshooting methods to reset a frozen iPod Touch. There are several things you can try to diagnose and fix it. If you're struggling with similar problem, don't worry. So what goes wrong? Why is the iPod Touch screen frozen, and what can you do about it? Some users report that their iPod Touches are frozen and won't turn off and on or anything. It can be frustrating when you try to unlock your iPod Touch's screen or turn it on, only find that it doesn't work as your expected.
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